FAQs and Policies

Frequently Asked Questions

Do Readings have to be prepaid?

All appointments must be paid at the time of booking.  Credit Card payments are processed on the same day of the booking, payment by E- transfer or PayPal must be received within 24 hours. No Exceptions..

What Can I expect from a reading?

Honesty, we will relay what we are seeing and hearing from Spirit.  If your path is difficult, we will ttempt to give you insight into your options.  We ask that you be open to what is being said to listen to ask questions and let it process.  We will not tell you what to do or make the decisions for you.  We will help to show you options, but, it’s up to you to make changes as everyone has free will.

Can I expect bad news?

We are honest so some things may challenge your thinking, however, you always have free will to accept our guidance.

Do you record the session?

At the present time we do not record the session, but,  as of the 1st January 2017, we will record the session, if requested. Recording will be emailed.

Will I always hear from who I want to?

No, Its  what spirit wants, its not up to myself or you.  Spirit send messages they feel is most needed.  Some people are amazed at the content in reading, as they thought they were coming for a different reason but actually what was discussed, is what was needed.

Can I ask questions?

Yes, you can ask questions during your session.

Can I bring someone along to take notes?

I’m afraid that this is not possible.  Each session is designed for 1 person.

Will I be disappointed?

We feel the people that are disappointed, are the people that are not open to what they are hearing.  Some people have views about themselves that others don’t share.  This can challenge ones own beliefs and you have to be ready and able to listen.  We can give options, but, if you dont want to change or alter you path,  maybe a reading is not for you.  Also, please, do not ask before booking an appointment to prove what I can do, or ask to tell you 1 specific thing as spirit only do and say what spirits feels is important for your highest good .


Cancellation Policy

All Cancellations or Reschedule(s) are to be received by us via telephone at 647-455-5431 or by Email: olivereaders@gmail.com.

Cancellation(s) received within *48 business hours’ of booked appointment date and time will receive a Full Refund minus a $30.00 administration charge.

Request for a Reschedule received with less than 48 business hour notification will Not be rescheduled.

A Refund Will Not be Given for less than *48 business hours’ notice or for No Shows.

*48 business hours are Monday to Friday.

Appointment Bookings

We are currently booking approximately 7 – 8months in advance and unfortunately are unable to offer a cancellation list, however, all cancellations are poseted on our Closed Facebook page, the olivereaders.

Please confirm your location appointment at the time of booking, it is your responsibility.

Cambridge Location

Cambridge is the only location we are currently working from; the address is given at time of booking.  Please be advised that there are no bathroom facilities at the Cambridge location.

Gift Certificates

Gift Certificates have expiry dates; please check your certificates.

Payment Policy

I’m sorry but all appointments must be prepaid at the time your session is booked.  If you do not provide the required prepayment information an appointment cannot be reserved or booked.  Please check your trash or spam box in your email for any emails from us.

We accept Credit Cards, PayPal or E-transfer.